Questions about hörbert
You want all this for your own hörbert too? No problem! Please contact our service team in order to get an offer for an Upgrade.
Visual differences:
The new hörbert comes with a slightly different appearance and a brand new electronic interior.
The toggle switch for switching on/off no longer exists. Instead, the volume control can be pressed for electronic on/off.
The new hoerbert’s front panel has a small opening at the right bottom, behind which the microphone is hidden.
hörbert now has even less plastic. The coloured buttons on the front now also consist of wood!
New features:
- recording function:
All sources hörbert knows, it can also record on the memory card: Microphone (if built in), Bluetooth streaming and Internet radio. - Microfone:
Record speech and music in CD quality with the microphone and play it back directly from the memory card. - WiFi for Internet radio:
Connect hörbert to your W-Lan to play Internet radio stations with hörbert’s buttons. With the recording function, radio broadcasts can then be recorded and played back later from the memory card. - Pause function:
hörbert continues playing exactly where you switched it off. There is no need to fast-forward to the right place. - Even less plastics
The colourful keys are now wooden turned parts. hörbert thus contains less than 5% plastic. Only the circuit board and the components on it. That can’t be improved any more. - Even more space for replaying
The storage space on the SD card now goes further, because hörbert can play native mp3 and m4a files. That’s why more hours fit on the same card. Each of your memory cards will then hold up to 5 times the amount of content compared to the previous format. - Bluetooth Audio for headphones and Streaming
You can use hörbert with Bluetooth headphones or as a Bluetooth speaker. Simultaneous listening with up to two wireless headphones is possible. With a mobile phone or tablet, you can listen to content from streaming services on hörbert, e.g. from Spotify or audible.
This is already possible with your “hörbert 2011” if you have a built-in Bluetooth module.
What is new is that you can also record everything that hörbert plays as a Bluetooth speaker so that you can play it back again and again from the memory card.
What’s new is that you no longer have to pay anything extra for the Bluetooth functions. Bluetooth audio is now included in the price. Of course, the Bluetooth function can also be switched off completely, so that nothing transmits if you don’t want it to.
Proven and still available:
- Sleep Timer included
Set how long hörbert can play before it switches itself off. - Selectable additional volume limit included
piano/forte
hörbert comes to you ready to play. Depending on the selection, a pre-recorded memory card is included, as are batteries. So you can start right away when you unpack hörbert.
We’ll agree on a price with you, because it always depends on what is broken.
If something is wrong with your hoerbert, please send us a note along with photos (<1.9 MB in size) to service (at) hoerbert (dot) com
As long as the decorated part is not broken, we’ll replace only other parts and you’ll get your own hörbert back, of course.
You might want to replace the handle, the loudspeaker, the on/off switch and the volume knob yourself. That’s okay, if you have the know-how and the tools to perform such a repair. If you don’t, contact us, so you can send your hörbert in for a repair.
When batteries leak, you will find traces of battery chemistry on the electronics (circuit board). You must cleanly remove these traces in order to get your hörbert back in shape.
Cleaning after leaking batteries:
Important safety instructions
Take care of your safety and that of your surroundings in the following activities! Only work with safety glasses! Only work with protective gloves! Don't touch anything else with your gloves on! Work with an open window and sufficient fresh air supply! Do not work near flames or ignition sources! Keep chemicals and tools away from children! This manual does not apply to other devices! Leave the repair to us, if you don't think you can take a step! Risk of injury: splashes of alcohol or battery chemistry in the eyes may cause serious eye injury. In the event of an accident, consult a doctor immediately. Fires may occur when working with high-proof alcohol. Have extinguishing agent ready. Alcohol can dry out your skin, so wear gloves! And again: Keep children away from chemicals and tools!
And so it goes:
- Pull the memory card out of the memory card holder. Check the contacts on the memory card. It may need to be replaced when it has received battery chemistry. You can try cleaning them with alcohol.
- Remove the electronics by loosening the 4 nuts on the board. Lift up the board and disconnect all 3 cables.
- Find all traces of battery chemistry on the top AND bottom of the board. You’ll need to clean it very carefully to stop the corrosion.
- Use plenty of isopropyl alcohol 70% (e.g. from the pharmacy): Drip the alcohol abundantly on all places where you find traces of battery chemistry. Soak everything. If the alcohol evaporates, drip more of it onto the board, even into the memory card holder.
- Use your toothbrush to scrupulously remove all traces of battery chemistry. Cotton swabs can also help. Important: NEVER scratch! Because if you scratch a trace or destroy a small component, it is very likely that the board is finally broken.
- When everything is clean, let the alcohol evaporate for an hour. Never use the electronics in wet condition.
- Now you can plug all cables back in where they were, insert the board again and screw it tight.
- Now insert the batteries and the memory card again and switch on audibly. Don’t forget to breathe.
Yes, since 12/2020 the hörbert software is also available for Linux (tested on Ubuntu >16.0.4) for download here:
The publishers of our supplied content offer even more beautiful music and stories – in some cases even free of charge.
You can find the sources here: hörbert’s preregistered contents
In addition there are many contents which you can buy as MP3 download or M4a download and which really belong to you. In Amazon and iTunes you can find them under the category “”Music downloads””. There is not only music, but also stories to download.
You can find even more contents for your hörbert here on our website
With hörbert 2021 you can use memory cards between 4 and 512 GB.
hörbert 2011:
hörbert works with SDHC-Cards between 4GB and 32GB. To be sure that there is a FAT32 File system on it, you can format your card with our hörbert-Software.
A valuable hint: Less is more! Don’t use ultra-fast Class 10 cards, because they may disturb playback. We offer working memory cards class 4 in our shop.
Please note: Normally, there should be no problems with Class4 or class6 SDHC cards between 4 and 32 GB. However, we are unfortunately unable to make any valid functional statements for third-party cards, as we do not know what is inside those cards that do not originate from us. We obtain our SDHC cards directly from the manufacturer according to our specifications.
Each of the nine coloured buttons represents a list of songs or audio book chapters. By pressing the same button several times, you jump through that list track by track.
You find all details about hoerbert’s functions in our user manuals:
MANUALS
The metallic grey button is used for audible fast forward, the black button jumps back to the beginning of the current title. Pressing the black metallic button twice you will jump back one more title.
hörbert is made of natural materials, that’s why we can’t predict colors and texture of the wood, for example. Each hörbert is unique! Small discolorations or knot-holes leave their traces and are normal.
No. hörbert plays data from a memory card in SD-card format. You need an SD card reader/writer attached to your computer in order to transfer contents to the memory card. Probably you can even use your digital camera as a card reader if it accepts SD-cards and can at the same time be attached to your computer via USB cable.
The wood, operating elements and electronics have been specifically selected and produced in a way to protect hoerbert and your children, when it gets a bit wild in the playroom. hörbert will go through interesting times and may even get some marks and scratches that can easily be corrected with a bit of sand paper. If hörbert should have an unfortunate fall and something gets broken, spare parts are available – because throwing hörbert away is out of the question. Of course, you can also send hörbert in for repair at any time, we will be happy to advise you.
Please always CONTACT US before sending your hoerbert in for repair.
hörbert is available in our online shop at https://www.hoerbert.com, as well as in selected customer shops, that you can also find on our homepage. No matter where you buy your hörbert, you can have it individually engraved. Just ask at your customer shop, we’ll engrave your hörbert for you while we produce it.
hörbert was designed to be operated by even small children (from the age of two years) themselves without the help of anybody. Only transferring content to hörbert and replacing batteries are tasks that are left to grown-ups. As hörbert already comes with lots of songs and audio books, you won’t have to sacrifice your first day with hörbert at your computer instead of giving it to your children.
We don’t recommend a minimum age for using hörbert. You may want to play lullabies to a baby, your two-year-old kid may be able to handle hörbert completely on his or her own. Maybe grandma or grandpa like to use hörbert as a pretty and simple music box, that’s also a task hörbert can handle.
Children use the colored buttons to select what to listen to next. Behind each of the nine colored buttons there can be several songs or chapters of a story. Skipping them works by pressing the same button several times. There’s one more grey button for an audible fast forward scan and one black one to jump right back to the beginning of the currently playing title. You can even jump further to the previous titles by pressing that ‘back’ button quickly in repeat. Finally, there is a rotary volume knob and a robust on/off switch.
Read all about hoerbert’s functions in our user manuals.
- Please insert a completely fresh set of new batteries or full batteries first, because even a poor power supply can be noticed by a croaking sound.
- Then we should exclude that it is only a loose screw, or that only the rear wall vibrates, because it should be tightened, for example. Therefore, please remove the sliding cover first. Then listen to the device at full volume with the rear panel open, whether it is still vibrating.
Is the problem still there?
- If yes, please try by laying it on the speaker grille by hand, whether it lies only on the speaker grille or the wooden frame on the speaker grille (and one of the 4 screws may be too loose there).
If you have a loose screw, you can tighten it yourself with feeling. This problem can be caused by differences in humidity and temperature when the wood”works” (expands or contracts slightly). Is the problem still there?
Yes. Small defects or scratches can even be removed with a fine sandpaper. The best way to repair major damage is to replace the affected parts so that stable and safe operation can be restored afterwards. For larger repairs you can send us your hörbert by prior arrangement. A complete housing replacement (i.e. replacement of the frame and the front using all your intact hörbert parts) can only be carried out in our workshop, as we can also carry out any necessary minor repairs – at the previously agreed flat-rate price, of course.