Questions about transferring content
Yes, the new hörbert software works with macOS Catalina or even newer systems!
You can find the hörbert-Software here: https://en.hoerbert.com/customer-service/downloads-and-questions-about-transferring-contents/
This only affects you if all the following conditions exist at the same time:
1.) You have received a memory card with international content together with your hörbert.
2.) You have ordered between 7.11.2018 and 7.12.2018
3.) The memory card has a sticker with the words “hörbert” on it.
4.) You are using an Apple Mac computer
Unfortunately a mishap happened when we played a few cards. In hörbert the card plays without problems. But exactly when these cases come together, it can happen that your Mac does not recognize the memory card when it is inserted into the Mac and asks you if it should be initialized.
DO NOT, because this will erase all content.
Click on “Cancel”, take the card out of your computer and contact us, because we can help you with a small tool that the card is recognized correctly, and you can edit its contents.
We apologize for the inconvenience.
Yes, since 12/2020 the hörbert software is also available for Linux (tested on Ubuntu >16.0.4) for download here:
But there’s also another way for you to transfer content to his memory card. You’ll find a how to here
The publishers of our supplied content offer even more beautiful music and stories – in some cases even free of charge.
You can find the sources here: hörbert’s preregistered contents
In addition there are many contents which you can buy as MP3 download or M4a download and which really belong to you. In Amazon and iTunes you can find them under the category “”Music downloads””. There is not only music, but also stories to download.
You can find even more contents for your hörbert here on our website
Yes. hörbert works with SDHC-Cards between 4GB and 32GB. To be sure that there is a FAT32 File system on it, you can format your card with our hörbert-Software.
A valuable hint: Less is more! Don’t use ultra-fast Class 10 cards, because they may disturb playback. We offer working memory cards class 4 in our shop.
Please note: Normally, there should be no problems with Class4 or class6 SDHC cards between 4 and 32 GB. However, we are unfortunately unable to make any valid functional statements for third-party cards, as we do not know what is inside those cards that do not originate from us. We obtain our SDHC cards directly from the manufacturer according to our specifications.
The software is included on the memory card of any new hörbert, and it can also be downloaded for free from https://www.hoerbert.com. (find it under ‘Service’).The software is made for Windows and Mac (Intel) computers and also Linux.
PC or Mac (Intel), operating system: Windows 7 or higher, or Mac OS X from version 10.7, Linux (tested on Ubuntu
Screen resolution at least 1024×768 pixels
At least 4 GB free hard disk space
At least 2 GB main memory (RAM)
hörbert’s software accepts audio files of the following formats: .m4a .mp3 .wav .cdda/.cda .ogg .flac. .aiff/.aif
Please note that the hoerbert software can’t transfer copy protected files or audio tracks! However, it even helps you to transfer music and audio books directly from compact disks to hörbert’s memory card, so you don’t have to be a computer nerd to put manager hörbert’s content.
A CD with copy protection can normally be identified by the corresponding IFPI copy protection logo. It’s a black circle with a white triangle. You can find it here: https://de.wikipedia.org/wiki/Kopierschutz A tip: It is recommended to read a CD first with a program like iTunes and import it to your computer. Then the transfer to hörbert’s memory card is even faster. ITunes also has a good converter that brings the tracks into the optimal format (m4a or better still mp3). This is similarly convenient under Windows with the Media Player, but you have to set the mp3 format there, because the hörbert software does not read files with the extension.wma. After importing into iTunes, you can drag and drop songs directly from the iTunes library to the corresponding playlist window in the hörbert software using the hörbert software.
A software is necessary to conveniently arrange the tracks in the playlists and in the correct order, because if you would simply copy MP3 files to a memory card, the player would still not know in which order it should play them from which button. Another advantage is that you can also use files in OGG, WAV or FLAC format and directly from audio CDs as source material, or other common formats, which is not possible with most MP3 players. Instead of referring to hörbert as an MP3, Ogg, WAV and FLAC Player, only the term “MP3 Player” can be used as category or generic name. Otherwise you would not find our hörbert in any shop, because there is not even a category for “Audio-Player”, but at most “MP3-Player”. The term “universal audio player for children” would of course be quite correct. But we have to meet the potential customers looking for a player and limit ourselves here to the term “MP3 player” as a generic term, although hörbert can do much more.
In the case of hörbert, the conversion of audio files later saves a lot of power during playback, so that you rarely have to change batteries, because decoding (always the same) MP3 files or other formats requires much more computing power and therefore power. You can leave that to the computer and listen to the decoded result. Another advantage is that you can also use files in OGG, WAV or FLAC format and directly from audio CDs as source material, or other common formats, which is not possible with a “normal” MP3 player. And here it comes: Since the hörbert software is necessary anyway to arrange the files in the right order in the right playlists, it can also perform all conversions for you at the same time, without you having to do anything for it. Instead of referring to MP3, Ogg, WAV and FLAC Player, only the term “MP3 Player” can be used as a category or generic name. Otherwise you would not find our hörbert in any shop, because there is not even a category for “Audio-Player”, but at most “MP3-Player”. The term “universal audio player for children” would of course be quite correct. But we have to meet the potential customers looking for a player and limit ourselves here to the term “MP3 player” as a generic term, although hörbert can do much more.
This is a technical problem that occurs only once per file during upload and no longer afterwards: the file is displayed with length 0 before transfer, because the hörbert software cannot determine the length of m4a files before conversion. In step 3, the file is still transferred. The next time the memory card is inserted, the correct duration is displayed in the playlist. Tip: If it is a very old.m4a file with copy protection (from the years 2003-2014), it cannot be transferred to hörbert. For this you have to download this file again without copy protection, Apple offers the “exchange” of these files: https://support.apple.com/en-us/HT201616