Every day we do everything to ensure that you and your child are happy with the hörbert and remain so. Not only does every hörbert team member embody the company philosophy. We offer competent and friendly customer service for your concerns. There should be no unanswered questions.
Every request is justified – we live by this motto in our customer service. Whether it is a comprehension issue, a technical problem, questions about the software, or a firmware update. We take the time and find a solution!
By the way: we always communicate immediately about news in our newsletter – especially when it comes to major updates like the hörbert firmware.
Don’t miss any news and head to the Newsletter Registration.
You can reach us via the contact form, by email, or simply by phone.
You can reach us at +49 (0)7022 506420.
If our support team is not immediately available because all our staff are in a customer call, your phone request will be recorded and we will call you back as soon as possible. If we cannot reach you, we will send you an email that usually already contains a solution proposal or inquiries to help you in a targeted manner.
A sustainable and environmentally friendly company philosophy cannot be taken seriously if great value is not placed on truly excellent service. It would simply be a contradiction. After all, we always advocate for conscious consumption and environmental protection. Therefore, it is very important to us to pull out all the stops to repair an existing product in the event of damage. The alternative would be a new product, which would not be sustainable. We also see every hörbert music player as unique. Each hörbert has its own soul, so to speak, making it always worthwhile to contact the service.
Over the years, our service has slowly but surely established itself as an integral part of hörbert and can no longer be imagined away.
Here you can find the service.
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