My Bluetooth headphones cannot be paired with hörbert 2011

The first pairing of headphones with hörbert 2011 with a separate built-in bluetooth-module can take a minute, especially when there are many other Bluetooth devices nearby.

The headphone mode only searches for hörbert headphones in the first 60 seconds after switching hörbert on. In the headphone mode, the hörberts loudspeaker switches off as soon as the sound is heard in the headphones. If this does not work the first time, it will work the second (or third) time.

 

Please proceed as follows to find the solution:

  1. Do the headphones work with other Bluetooth devices?

If no: please charge the headphones fully first. If they still do not work, contact the dealer where you bought the headphones. There may be a defect in the headphones and the headphones must be replaced.

If so: go to steps 2 to 6:

  1. Are switches 5 and 6 (Bluetooth and pairing) activated ?

Please do not activate any switches on the “Mouse Piano” of the Bluetooth module unless hörbert is switched off. If switch no. 6 (Pairing) is deactivated, e.g. when hörbert is switched on, under certain conditions all pairings stored by hörbert will be deleted. (See point 3.2.4.2 of our operating instructions for the Bluetooth module).

 

  1. Do other Bluetooth-compatible ambient devices possibly try to access the headphones? Please switch off the Bluetooth mode and/or go to another location for all Bluetooth environment devices (e.g. mobile phone, tablet, computer).

 

  1. If your headphones have their own volume control, please remember that you may need to turn up the volume here if you cannot hear anything through the headphones. Also, with the hörbert, please make sure that its volume knob is not set to very low.

 

  1. if the pairing does not work after one minute, please switch off all devices again and try the process a second or even third time:

 

  1. Switch on the headphones. Bluetooth mode the headphones must be activated. Please check for each headphone model whether the corresponding LED indicator is lit correctly or headphones say: Bluetooth/Pairing on.

 

  1. Turn on the headphones. The LED of the Bluetooth module must flash twice per second. Now hörbert will search for the headphones for 60 seconds. Please also give him this time before you switch him and the headphones off again and start the process again if it did not work right away.

 

  1. If all tips do not work, our service team will be happy to help you. Contact
Categories: hörbert 2011 FAQ, Questions about bluetooth-module 2011
Tag: hörbert 2011

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